LED Flame Electric Fireplace 2000W Coal Burning Effect - Golden

How much does shipping cost?

We are glad to bring our customers great value and service, that’s why we provide Free shipping. We use several shipping companies to bring you your order as fast as possible.

How long does shipping take?

Most Orders are delivered within 3-5 working days.

Orders that contain Larger items and live plants can take up to 10 working days, we work closely with the couriers we use to get your order delivered as quickly as possible.

What countries are you delivering to?

As of now, we’re delivering to the UK only.

How can I track my parcel?

Once your parcel has left our Fulfilment Centre, you will receive an email with a tracking number to monitor your parcel movements.

Can you ship my order to a business address?

Yes, you can write your business address in your order details if it’s more convenient to you.

Can you ship my order to a PO Box address?

Yes, you can select delivery to a PO Box if it’s more convenient to you. (except live plants or orders containing alcohol)

What happens to my parcel if it is delivered while I’m not there?

Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour. 

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it.

To edit your order details or cancel the purchase, simply use the Contact Us form, or email us at support@ukbargains-galore.com.

Alternatively you can call us on 01255 772404, Monday to Friday, between 09:00 & 17:00

Orders containing alcohol may require a signature.

How to Search for Products

Searching for products on our website is quick and easy. Simply follow these steps:

1. Go to the Search Bar located at the top of any page.
2. Type in the name or a general description of the product you're looking for.
3. Click the search icon or press Enter.

For best results, try to enter a general description rather than specific details. Using too many words may limit the number of products displayed on the results page.

Reviewing Product Details

Once you've found a product that interests you, click on its name or image to access more details. Our product pages provide comprehensive information to help you make an informed decision.

Shipping Timeframe

We understand that receiving your order in a timely manner is important to you. Here's what you need to know about our shipping timeframe:

• Most orders are delivered within 3-5 working days.
• Orders that contain larger items and live plants may take up to 10 working days to be delivered.
• We work closely with our trusted couriers to ensure your order is delivered as quickly as possible.

Placing an Order & Account Creation

Creating an account is not mandatory to place an order with us. You can proceed with your purchase even if you don't have an account or are not logged in.

Order Placement

Placing an order on our website is a simple process. Just follow these steps:

1. Browse our website and find the products you wish to purchase.
2. Add the desired items to your cart.
3. Review your cart to ensure you have selected the correct products and quantities.
4. Proceed to the checkout page.
5. Enter your shipping and billing information.
6. Select your preferred payment method.
7. Review your order summary and click "Place Order" to complete your purchase.

How do you protect my personal details when I register or place an order?

We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..

Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..

Can I buy your items and send them to someone as a gift?

Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it.

To edit your order details or cancel the purchase, simply use the Contact Us form or email us at support@ukbargains-galore.com.

Alternatively you can call us on 01255 772404, Monday to Friday, between 09:00 & 17:00

An item is missing, wrong, or damaged in my package. What should I do?

We’re sorry it’s happened to you! Please check out the Contact Us page, you will find ways to get in touch with us so we can fix the issue for you, please provide your order number and the email address you used when you placed the order.

If you have any questions or need assistance with placing your order, please don't hesitate to contact our customer support team. We're here to help!

Have any questions or need to get more information about a product?

 Either way, you’re in the right place.

Email: support@ukbargains-galore.com

Telephone: 01255 772404

Telephone Hours: 9AM to 5PM Monday to Friday